According to Customer Thermometer, 95% of MSP customers have switched MSPs when they have been unhappy with the services they received. That’s right, 95%!
A managed service provider is a third-party company that manages a customer’s information technology. MSPs are hired to perform a defined set of day-to-day management services. So, what should you be looking for in an MSP? Below, we address 5 things that your IT provider should be doing for your business!
Continuously Building Trust: A strong IT provider partnership should always be based on mutual trust and transparency. You should know what kind of services and solutions you can expect from your provider and what industries they typically serve, as well as what their mission, vision, and values are.
Offering Training Opportunities: Any time your company decides to implement new software or processes, your employees will need training on how they work. A good IT provider can help ensure that this process goes smoothly. Before choosing an IT provider, it’s important to know what they can do to enhance your employee’s productivity. Will they visit your location to train employees? Do they offer virtual trainings? Does the IT provider have an events calendar or offer ongoing webinars?
Providing Peace of Mind: An IT provider that allows you to free yourself to focus on your business by harnessing their expertise is the ultimate find. If they can provide cutting edge, cost-effective, dependable IT services, then you can focus on what matters to you – your business. Providing peace of mind means helping you stay secure and allowing you to reach your business goals.
Supplying Leading Solutions: All businesses are looking for a competitive edge, and in the IT world, the easiest way to find that edge is to have the latest digital solutions. In a technology landscape that is always changing, it’s important that you find an IT provider that is capable of helping you to select, implement, and run new and innovation technology that can streamline your business processes.
Scheduling Regular Check-Ins: Communication is a vital aspect of any business’s relationship with an IT provider. A good IT provider will regularly check-in with your business to address your needs and their performance. If the IT provider you’re considering working with isn’t open to feedback on their services, then they might not be a good fit. If they aren’t willing to schedule regular meetings with your organization to evaluate their services and your performance, then you might want to consider looking elsewhere.
What it often comes down to is the customer experience. IT providers that have a high-touch, proactive approach can improve operational efficiencies for your business while leveraging robust solutions to create or enhance revenue streams!
At Datasmith, we’re here for you. Whether you have a simple question or a complex issue, don’t hesitate to reach out. Create an online ticket by sending us the nature of your problem, company name, and a phone number where we can reach you immediately.
Our success derives from a deep understanding of our clients’ business needs along with our commitment to deliver exceptional service and value. To learn more about Datasmith and what we do as a full-service MSP, contact us today!