Excerpt from guest blog at NetEnrich, written by Paul Smith:

As a small business owner, it’s easy to get caught up in the false notion that the only way to properly take care of your customers is to do everything yourself. When you operate under that belief, you create a lot of unnecessary pressure. You end up settling for subpar profit margins and may compromise your customer service by having to address multiple IT emergencies at the same time.

Consider, for example, what it would cost to hire a Web expert, a virtualization expert, and a database expert — easily $300,000, right? And, let’s say you actually do succeed in finding that talent; you’d be lucky to achieve a 70% utilization rate on their time.

We used to operate like that. And, looking back I see now what a mistake it was, not only for the reasons mentioned above, but also because we didn’t look very smart or sophisticated to our customers.

Continue reading at NetEnrich

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