Standing behind our word is important to us. When we propose a solution, we back it with a satisfaction guarantee – and that means providing the support and services you need.

 

Live Virtual Help Desk

A well-engineered virtual Help Desk is probably the best thing a network solutions provider can offer.

We offer the most effective Help Desk in the industry: LVHD – Live Virtual Help Desk – a solution sold exclusively through Managed Service Providers like Datasmith.

LVHD features:

  • One Call resolution
  • 24/7 real time trouble shooting
  • Certified North America-based staff
  • 800 Number and personal greeting
  • Live online support including phone and email
  • Multi-platform support for both Enterprise and SMBs
  • Web-based incident reporting and tracking
  • Tiered service levels to meet custom needs

 

Service Desk

Service Desk, another must-have for busy companies, provides telephone and e-ticket support, accommodating:

  • Microsoft and Macintosh OS
  • Third-party vendors
  • Flexible payment plan
  • Dedicated toll-free line
  • Remote and hotel access

 

Core Network Competencies

Datasmith knows networks inside out and can take the job from start to finish or collaborate with your team. We offer:

• Analysis & Documentation
At the outset, we can conduct a physical inventory of all computer hardware to determine that it is working properly. If not, we will recommendation a fix or replacement.

• Design
After an onsite consultation, we can devise a computer configuration to optimize your current office space or plan for new facilities.

• Installation
We can work onsite, independently or with an IT staff, to install, cable, or upgrade a network.

• Maintenance
We perform routine maintenance checks to monitor performance and prevent future problems.

• Security
Datasmith sets up a strong defense against cyber thieves and hackers. We build firewalls, install spam filters, and block viruses that could compromise your information.

 

Staff Assistance

• Virtual IT
Datasmith can provide network administration anywhere in the United States. Request details: info@datasmithnetworks.com

• On site technician
When a problem can’t be resolved remotely, Datasmith can deploy a technician to your location. For service after hours, call our 24/7 Hotline: 888-854-2554

• Project Management
Need to focus on business instead of a system upgrade? Let Datasmith do it. We can handle projects from start to finish or work with your IT team. Call for more information: 508-668-1936